Frequently Asked Questions
Answers to common questions about products, shipping, and returns.
Find answers to our most frequently asked questions.
Shipping & Returns
How long does shipping take?
Available shipping methods and estimated delivery times are shown at checkout based on your destination.
How much does shipping cost?
Shipping costs are calculated and displayed at checkout before payment.
Can I track my order?
When tracking is available, you will receive an email with the tracking details after your order ships.
Do you ship internationally?
Enter your delivery address at checkout to see the destinations and shipping methods currently available.
Will I pay customs or duties?
International duties and taxes depend on local regulations and may be the customer’s responsibility.
What is your return policy?
Review our Refund Policy for current return eligibility, timeframes, and instructions.
Find answers about our products
Product Information
How do I choose the right product?
Review the product description, options, directions, and important information on each product page.
Where can I find ingredients and specifications?
Available ingredients, sizes, variants, and specifications are listed on the relevant product page.
Are skincare products suitable for sensitive skin?
Sensitivity varies. Patch test cosmetic products on a small area before regular use.
How should I use beauty devices?
Follow the included instructions, start at the lowest setting, and do not use on irritated or injured skin.
Where can I get more help?
Visit our Contact Us page and send our support team a message.
Still Have Questions?
Visit our Contact Us page and send us a message.